FAQS
Frequently Asked Questions
What's on your mind? Here are the answers to your most pressing questions. If you can't find what you're looking for, please get in touch.Booking
What’s an AWD (Avis Worldwide Discount) number?
You will have an AWD number if you are a member of Avis Preferred, have a corporate account or are taking advantage of a special offer. For some codes, you might be asked to prove you’re entitled to that specific discount when you collect your hire vehicle.
Simply enter your discount number when you book online, or quote it when you hire your vehicle in person. If you have an Avis account, your code should automatically appear when you book online to save you time. Otherwise, it won’t take long to fill in.
Simply enter your discount number when you book online, or quote it when you hire your vehicle in person. If you have an Avis account, your code should automatically appear when you book online to save you time. Otherwise, it won’t take long to fill in.
What is the excess charge?
The excess is the amount you pay if something goes wrong during your journey. For example, if you have an accident or your personal belongings are stolen from your hire vehicle. The amount you pay depends on the vehicle you hire, which country you hire it in and whether you choose to reduce the excess by upgrading your level of cover.
When you hire a vehicle with us, you’ll automatically receive third party, vehicle damage (Collision Damage Waiver) and vehicle theft cover to safeguard you on your journey. If you book on the US website you may find that vehicle damage and vehicle theft cover are not included, as some American credit cards provide insurance for car hire.
Third party cover is the basic level you need to hire a vehicle – that’s why we always include it. Should you damage another vehicle or passengers and their property, you won’t have to pay for repairs or injuries.
But, if you have an accident you will still need to pay a fixed excess fee – unless you upgrade your cover. Find out how much you pay depending on what you hire and where you hire it. We also offer Personal Accident Insurance in case you’re injured in an accident.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
When you hire a vehicle with us, you’ll automatically receive third party, vehicle damage (Collision Damage Waiver) and vehicle theft cover to safeguard you on your journey. If you book on the US website you may find that vehicle damage and vehicle theft cover are not included, as some American credit cards provide insurance for car hire.
Third party cover is the basic level you need to hire a vehicle – that’s why we always include it. Should you damage another vehicle or passengers and their property, you won’t have to pay for repairs or injuries.
But, if you have an accident you will still need to pay a fixed excess fee – unless you upgrade your cover. Find out how much you pay depending on what you hire and where you hire it. We also offer Personal Accident Insurance in case you’re injured in an accident.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
What do I need to bring when I collect my hire vehicle?
You just need to bring your:
•Driving licence
•Credit card (if it's a high value vehicle, perhaps two for added security. Please check your booking)
•Proof of any discount (such as a frequent flyer or Avis Preferred card)
•Photo ID for international rentals (such as a passport or driving licence)
Lastly, if you booked online or over the phone, don’t forget to bring a copy of your email confirmation showing your unique booking reference.
•Driving licence
•Credit card (if it's a high value vehicle, perhaps two for added security. Please check your booking)
•Proof of any discount (such as a frequent flyer or Avis Preferred card)
•Photo ID for international rentals (such as a passport or driving licence)
Lastly, if you booked online or over the phone, don’t forget to bring a copy of your email confirmation showing your unique booking reference.
Do I need an International Driving Permit to drive abroad?
Driving abroad is easy, because you can use your original driving licence in most of Europe, South Africa, the USA and Canada.
If your driving licence isn’t in Roman characters (for example, Japanese), or you’re hiring in Australia, you will also need an International Driving Permit.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
If your driving licence isn’t in Roman characters (for example, Japanese), or you’re hiring in Australia, you will also need an International Driving Permit.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Do I need to provide a credit card for pre-authorisation?
Yes, the main driver should have a credit card (or two cards where required - for high value vehicles) for-preauthorisation.
Pre-authorisation
What is a pre-authorisation?
It is a temporary hold on a specified amount against the available funds on your payment card. Please note-this is not an actual charged amount and no funds are taken.
Your payment card issuer may present a pre-authorisation as a pending transaction.
When you complete your rental and return the vehicle, the pre-authorisation funds will be released by your card issuer.
Depending on your card issuer, it can take up to 14 working days before this is reflected in your account balance.
Your payment card issuer may present a pre-authorisation as a pending transaction.
When you complete your rental and return the vehicle, the pre-authorisation funds will be released by your card issuer.
Depending on your card issuer, it can take up to 14 working days before this is reflected in your account balance.
Why the pre-authorised amount was not released or incompletely released
It may caused if the customer chooses some extra options, services or returned the vehicle without fuel, damaged or later than agreed.
Extras
Can I get hotel delivery?
Yes, we may offer you such service as hotel delivery.
To request hotel delivery you need to contact our call centre:
Москва: +7 (495) 775-39-20
Санкт-Петербург: +7 (812) 380-19-87
Казань: +7 (843) 567-19-87
Or you may contact us by email reservations@avisrussia.ru.
To request hotel delivery you need to contact our call centre:
Москва: +7 (495) 775-39-20
Санкт-Петербург: +7 (812) 380-19-87
Казань: +7 (843) 567-19-87
Or you may contact us by email reservations@avisrussia.ru.
Collecting-your-hire-vehicle
What will happen when I collect my hire vehicle?
Collecting your hire vehicle is quick and effortless, because we don’t want to hold you up on your journey.
Remember to bring your driving licence and a credit card (or two cards where required - for high value vehicles).
We will then check your hire car for any existing damage. Once you are satisfied, simply sign the rental agreement. Then, the road is yours.
Remember to bring your driving licence and a credit card (or two cards where required - for high value vehicles).
We will then check your hire car for any existing damage. Once you are satisfied, simply sign the rental agreement. Then, the road is yours.
During-rental
What if I have an accident?
We hope you enjoy your journey, but should the worst happen we are here to help.
If you are involved in an accident, please:
• Call the police
• Call our breakdown helpline
•Write down the names and addresses of anyone involved, including witnesses
•Make sure it’s safe to leave your hire vehicle
•Complete the accident form in your rental agreement paperwork or contact your hire station
•Don’t get your hire vehicle repaired without speaking to us first. This is so we can make sure the vehicle is repaired to the highest standards by a manufacturer or authorised repairer.
If you are involved in an accident, please:
• Call the police
• Call our breakdown helpline
•Write down the names and addresses of anyone involved, including witnesses
•Make sure it’s safe to leave your hire vehicle
•Complete the accident form in your rental agreement paperwork or contact your hire station
•Don’t get your hire vehicle repaired without speaking to us first. This is so we can make sure the vehicle is repaired to the highest standards by a manufacturer or authorised repairer.